Production time takes between 1-2 weeks before the product ships. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us IMPORTANT NOTICE: All Kestell products are custom and made to order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as you place your order, you will receive an order confirmation e-mail.
